Effective Date: 10/04/2021
This privacy policy (hereinafter "Privacy Policy") deals with the protection of your privacy
while you use our website which is hereinafter referred to as "the Product" and which is
located at: www.gracecadonanaturopath.com.au
The Product is owned and operated by: Grace Cadona
We are committed to the protection of Your privacy while you use the product.
This Privacy Policy only applies to the product. The Product may contain links to other
websites or applications, but if that is the case, the Privacy Policy does not apply to any of
those linked websites or applications.
We gather certain information from users of the product, so this Privacy Policy explains what
information we collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that you have had the chance to review
and consider this Privacy Policy, and you acknowledge that you agree to it. This means that
you also consent to the use of your information and the method of disclosure as described in
this Privacy Policy. If you do not understand the Privacy Policy or do not agree to it then
please do not use the Product.
1.
DEFINITIONS
"Company IP" includes, but is not limited to, the contents, layout, design, colours,
appearance, graphics and imagery of the Website, Content and Materials as well as all
copyrights, trademarks, trade secrets, patents and other intellectual property contained in the
Product, Content and Materials.
"Content" means any content, writing, images, audiovisual content or other information
published on the Product.
"Effective Date" means the date that this Privacy Policy comes into force.
"Goods" means any or all goods provided by or on the Product.
"Items" means any and all of the Product, Goods, Services, Content and Materials
collectively.
"Materials" means any materials, information or documentation that we may provide to you
in connection with your use of the Goods or Services or Product including documentation,data, information developed by us or owned by us, and other materials which may assist in
your use of the Goods or Services or Product.
"Parties" means both you (the user of the Product) and us (the owner of the Product)
collectively.
"Personal Information" means information that we obtain from you in connection with your
use of the Product.
"Privacy Policy" means this privacy policy.
"Product" means the website including all pages, all sub pages, all blogs, all forums, all other
connected pages and all other connected internet content whatsoever, the home page or main
page of which is located at: www.gracecadonanaturopath.com.au
"Services" means any or all services provided by or on the Product.
"Third Party Links" means links or references to websites other than the Website, to content
other than the Content or to materials other than the Materials, none of which are controlled
by us.
"Third Party Service Provider" means a third party, separate from Us or Our company but
which provides services that assist us in serving You. This may include but is not restricted to
web hosting, IT services, security services, payment processing, deliveries, customer service,
order fulfilment or other services.
"Us", "We", "Our" or "the Owner" refers to Grace Cadona
"Us", "We", "Our" or "the Owner" also includes any employees, affiliates, agents or other
representatives of Grace Cadona Naturopath
"You" or "Your" refers to the user of the Website.
"Your Content" means any Content posted to or added to the Website, Content or Materials by
you or by somebody authorised by You or doing so on Your behalf.
1.
2. INTERPRETATION
3. In this Privacy Policy, unless the context otherwise requires, the following rules of
interpretation shall apply:
4. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words referring to a
plural include the singular.III. Words referring to a person or persons include companies, firms, corporations,
organisations and vice versa.
IV . Headings and titles are included in this Privacy Policy for convenience only
and shall not affect the interpretation of this Privacy Policy.
V . Each Party must, at its own expense, take all reasonable steps and do all that is
reasonably necessary to give full effect to this Privacy Policy and the events
contemplated by it.
VI. Any obligation on a Party not to do something includes an obligation not to
allow that thing to be done.
5.
6. TYPE OF INFORMATION AND HOW IT IS COLLECTED
We may collect information from you through automatic tracking systems (such as
information about your browsing preferences).
b. In addition, we may collect information that you volunteer to us (such as
information that you provide during a sign up process or at other times while using
the product).
7. In order to access some specific features of the Product, you are required to
provide some Personal Information. During this process, we collect some of your
personal Information, in the following manner:
8. We will not collect information that identifies you personally, except when You
specifically volunteer that information to us when using specific product features.
These specific product features might include, but are not limited to:
9. making purchases
10. receiving notifications by text message or email about events and promotions
11. receiving general emails from us
12. commenting on our content such as blogs, articles, photographs or videos, or
participating in our forums, bulletin boards, chat rooms or other similar features
13. In addition to any personal information that you are required to provide in order to
access these additional product features, in some cases you may be required to
provide more specific information. For example, in order to make purchases, you
may need to provide credit card information, billing information and postal
addresses.
We comply with the National Privacy Principles in the Information Privacy Act 2009 (QLD)
in the collection, use, security, disclosure, access, accuracy and correction of personal health
and sensitive information. We will process any such data only if you have given your explicit
consent and it is necessary to fulfil the services you have requested, or you have deliberately
made this information public.1.
2. 3. 4.
5. 6. 7.
8. COOKIES
Cookies are small files stored on your computer or mobile device which collect
information about your browsing behaviour.
b. Cookies do not access information which is stored on your computer.
Cookies enable us to tailor our configurations to your needs and preferences, in
order to improve your user experience.
d. Most internet browsers accept cookies automatically, although you are able to
change your browser settings to control cookies, including whether or not you
accept them, and how to remove them. You may also be able to set your browser to
advise you if you receive a cookie, or to block or delete cookies. However, if you
do this, you may be prevented from taking full advantage of the Product.
HOW YOUR INFORMATION IS STORED
Please note that no systems involving the transmission of information via the
internet, or the electronic storage of data, are completely secure. However, we take
the protection and storage of Your Personal Information very seriously. We take all
reasonable steps to protect your Personal Information.
We use appropriate physical, digital, managerial and security systems to store your
personal information and to protect it against unauthorised access, destruction or
disclosure.
THIRD PARTIES
We may provide some of your personal information from time to time to Third
Party Service Providers so that they can help us to serve you via the product. In
particular, we may use Third Party Service Providers to assist with information
storage (such as cloud storage).
We may provide some of your Personal Information to Third Party Service
Providers for the purpose of analysing data or tracking usage. For example, we
may use these services to find out where page requests come from, dates and times
of page requests, details of any website that referred you to the Product and other
details about your usage of the product. This information enables us to understand
patterns of usage of the product, and to improve the product.
c. We may use Third Party Service Providers to host the product. If this occurs,
that Third Party Service Provider is likely to have access to some of your Personal
Information.
d. We may use Third Party Service Providers to fulfil orders in relation to theProduct.
e. We may use Third Party Service Providers for the following services in relation
to the Product:
We may also use third party services or share information with third-party providers for the
purpose described in this Privacy Policy. Examples include email and hosting services,
practice management systems, marketing and advertising services, data analysis, payment
gateway providers, legal services and e-commerce platforms. We are not responsible for third
parties’ use of your personal data. Before entering your personal details we suggest that you
read and become familiar with the privacy policy for any such third-party provider.
1. However, we only share your personal information with a Third Party Service
Provider if that provider agrees to our privacy standards as set out in this Privacy
Policy.
2. 3. g. Your Personal Information will not be sold or otherwise transferred to other
third parties without your approval.
Notwithstanding the other provisions of this Privacy Policy, we may provide your
Personal Information to a third party or to third parties in order to protect the
rights, property or safety, of us, our customers or third parties, or as otherwise
required by law.
We will not knowingly share your Personal Information with any third parties
other than in accordance with this Privacy Policy.
j. If your Personal Information might be provided to a third party in a manner
which is other than as explained in this Privacy Policy, you will be notified. You
will also have the opportunity to request us not to share that information.
4.
COMBINING INFORMATION
5.
We do not combine, link or aggregate any of Your Personal Information with other
Personal Information of yours which we are holding.
6.
7. HOW YOUR INFORMATION IS USED
We use your personal information to help us improve your experience with our
Product. We will not retain your data for longer than is necessary to fulfil the
purpose in which it was provided to us. To determine the appropriate retention
period, we consider the purposes for which we process it and the nature and
sensitivity of the personal data provided to us from you. We also consider the
period for which we might need to retain your personal data in order to comply
with legal obligations, to resolve disputes, to deal with complaints or queriesand/or enforce our agreements. When we no longer need your data we will
securely delete and destroy it.
1.
2. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
Part or all of our business may be merged, restructured or sold including but not
limited to through an ordinary sale of business or of stock, a corporate
reorganisation, a change in control, bankruptcy or insolvency proceedings.
b. In the event that such a merger, restructure or sale occurs as described in the
preceding sub-clause hereof, We may transfer your personal information, including
personally identifiable information, as part of that merger, restructure or sale.
3.
INFORMATION YOU RELEASE
You acknowledge and agree that if you publish or submit personal information in publicly
accessible sections of the product (such as forums, bulletin boards, chat rooms, or other
similar sections), then you are solely responsible for the release of that personal information
and we are not liable or responsible in relation to the release of that personal information.
1.
EMAIL OPT IN/OUT
If you receive an email from us in relation to the product and would prefer not to receive such
correspondence in the future, you may follow the instructions in the email to opt out of future
correspondence. You may also contact us, using the details at the bottom of this privacy
policy, in order to opt out of future correspondence. We will make all reasonable efforts to
promptly comply with your requests. However, you may receive subsequent correspondence
from us while your request is being handled.
1.
2. 3. 4.
ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL
INFORMATION
You have the right to request access to any of your personal information which we
are holding.
b. You have the right to request that any of your personal information which we are
holding be updated or corrected.
In order to request access, an update or a correction to your personal Information,
you may contact us using the details at the end of this privacy policy.
DISCLAIMER REGARDING SECURITYBy continuing to use the product, you agree to the terms of this Privacy Policy. You
acknowledge, agree and accept that no transmission of information or data via the internet is
completely secure. You acknowledge, agree and accept that we do not guarantee or warrant
the security of any information that you provide to us, and that you transmit such information
at your own risk.
1.
2. CHANGES TO THIS POLICY
We may make changes to this Privacy Policy at any time at our sole discretion.
b. If we make changes to this Privacy Policy, unless we obtain your express
consent to those changes, then such changes will only apply to any information
that we obtain from you after the date that the changes take effect.
c. If we make changes to this Privacy Policy, your continued use of the product
after the date that the changes take effect confirms that you acknowledge, accept
and agree to those changes.
3.
4. 5. 6. COMPLAINTS
We take customer satisfaction very seriously. If you have a complaint in relation to
our handling of your personal information, We will endeavour to handle it
promptly and fairly. For your information, an overview of our complaints handling
procedure is as follows:
Any complaints are forwarded to our complaints officer for review. We aim to
review all complaints within 7 days of receiving them (although this cannot be
guaranteed). If necessary, the complaints officer may then refer the complaint to
another section within our organisation for consideration. If further information is
required, we may contact you to request that information. If we accept fault in
relation to the complaint then we will propose a resolution (which may or may not
be the same as any resolution proposed by You). If we do not accept fault, then we
will contact you to advise you of this. We aim to complete this entire process
within 21 days, provided that we are provided complete information in the first
place (although this cannot be guaranteed). However, if you do not provide
complete information then this is likely to delay the handling of your complaint.
All complaints should be provided in writing either by email or regular mail, using
the contact details at the end of this privacy policy. Describe the nature of your
complaint including any relevant dates, people involved, any consequences that
have occurred, and what you believe should be done to rectify the issue. We will
endeavour to respond within 21 days, although we cannot guarantee this.
III. If You are not satisfied with our response to your complaint, you may refer your
complaint to the relevant external dispute resolution organisation in your area.1.
CONTACT US
You can contact us about this Privacy Policy using the following details:
Grace Cadona
grace@gracecadonanaturopath.com.au